Sabtu, 14 April 2007

A reader alerted me to an article in today's New York Daily News about a lawyer who leaped to his death from an office on the 69th floor of the Empire State Building. "He was interviewing a client," said a man who works in the suite. "He just got up, opened the window and jumped."

Our clients hate when that happens. There's almost nothing they hate more, aside from the pastries not being fresh or the coffee not being hot enough. Or the temperature in the conference room not being quite right, or the lawyers wearing the wrong color ties, or the artwork on the wall not being quite the style they prefer. But besides those things, there's nothing our clients hate more than when the lawyers who are interviewing them open the window and leap out. We've taken proactive steps to limit the frequency of in-meeting suicides by bolting the windows shut and removing all sharp objects from client areas. We have designated non-client sections of the building where windows open, ropes are available, and there's a full selection of pills and anesthetics. But in front of clients we like to keep things professional, dignified, and alive.

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